Grade Level (for internal use): 09
You’ll join a team of enthusiastic professionals supporting our Salesforce and Order-to-Cash (OTC) technical solutions. The team is committed to guiding our business partners and end users with industry best practices, innovative solution design, and creating long‑term value for our customers. We work collaboratively across technical and business units to deliver excellence in Commercial Operations.
As a Salesforce Order to Case Business Analyst, you will play a crucial role in supporting S&P Global’s critical CRM system, ensuring continuous improvement and operational excellence. Your proactive approach to analyzing the data and recommending enhancements will help drive process quality, maximize technology effectiveness, and create lasting value for our clients and stakeholders.