Job Summary:
Own and scale Blackbaud’s U.S. escheatment and unclaimed property program, including overpayments, credits, and dormant customer balances. This role is responsible for building processes, ensuring multi-state compliance, and reducing financial and regulatory risk across the Order-to-Cash lifecycle.
Key Responsibilities:
Own end-to-end escheatment process for U.S. operations, including identification, tracking, and resolution of unclaimed property balances Design and implement processes, controls, and documentation to support compliance with state reporting requirements Build and manage a program to identify and reduce customer overpayments and unused credits Partner with AR, Accounting, and Payments teams to resolve aged balances and improve upstream processes Lead due diligence, customer outreach, and support state reporting and filings Maintain audit-ready documentation and support complia...