Lead requirements gathering across Customer Service, Billing, Metering, Treasury/Collections, Regulatory, and IT
Document BRDs, user stories, acceptance criteria, AS-IS and TO-BE process flows
Support configuration, functional design, and fit-gap analysis with the CIS vendor
Define SIT and UAT test scenarios and cases
Support defect triage and validation
Assist with data migration mapping and validation
Requirements
BS Degree in Management Science (Industrial Engineering), Mathematics (or Statistics), Business Intelligence & Analytics, Management of Information Systems, or Management (Business Administration)
3 to 5 years Business Analyst experience, ideally in utilities or energy market with complex billing
Strong process modeling (BPMN), user story writing, acceptance criteria, RTM
Familiar with Philippine regulatory and privacy contex...