Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems.
Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology.
Conduct source code reviews to identify root causes within the components and platform.
Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.