Within the Global Marketing – Premium Midscale Economy division, one of the key responsibilities of the Brand Compliance & Guest Experience department is:

• defining brand standards and SOPs (Standard Operating Procedures), reflecting the Brand Promise
• communicating these contents to hotels worldwide
• monitoring the implementation of standards in hotels through audits
• analyzing compliance

These standards ensure a consistent guest experience across all hotels under these brands:

Pullman, Swissôtel, Mövenpick, Grand Mercure, Mercure, Handwritten, Novotel, Tribe, Jo&Joe, ibis, ibis Styles, ibis budget, Greet.

In an international environment, your main missions for this internship will be:

• Updating the content of the standards in collaboration with various internal contributors: Brand Leaders, ALL loyalty, CSR and coordination with ...