Overview

This role requires a commercially strong leader with a proven track record in managing a technical service/profit centre , driving operational efficiency, customer satisfaction, and sustainable profitability.

Key Responsibilities

1. Technical & Operations Management

• Lead and manage a team of service technicians
• Ensure optimal staffing levels with appropriately skilled technicians
• Plan and allocate workloads effectively
• Develop and implement technician training plans
• Build a sustainable pipeline of technical talent

2. Administration & Process Control

• Oversee all branch administration related to:
  • Maintenance contracts
  • Payable service work
• Ensure accuracy and efficiency of the workflow:
  • Technician Admin Customer / System
• Review and approve administrative reporting
• Maintain strong pro...