The Branch Customer Service Representative promotes AAA products and services, provides customer support, and drives revenue by improving member awareness.

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

The Branch Customer Service Representative provides sales and support services to members, greets customers, handles cashiering, resolves complaints, and supports travel and insurance staff.

Responsibilities

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products and some banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), tra...