DESCRIPTION

Oversee the training and implementation of Customer Service functions for selected Top Customers within the region. Responsible for the Customer Service functions for all assigned lines.

RESPONSIBILITIES

• Working with the Customer Service Supervisor, maintain work schedules, timesheets and payroll recaps for select Customer Service Coordinators.

• Assist the Customer Service Supervisor in the hiring of new Customer Service Coordinators.

• Train and mentor the Customer Service Coordinators on administrative policies and procedures.

• Assist the Customer Service Supervisor by assuming additional Customer Service responsibilities as needed.

• Assume supervisory responsibilities in the absence of the Customer Service Supervisor.

• Assume responsibility for Customer Service functions for complex customers within the...