BPO Sales Trainer

BPO Sales Trainer

Req ID#: 414557

Cape Town, South Africa, ZA

Job Description:

Role Purpose

To design and deliver training to support the agent journey

Primary Responsibility

Deliver soft skill and product sales training to newly recruited Foundever employees across campaigns, as defined by Foundever and our Clients, towards internal certification

Identify gaps in existing training material and structure and proactively update, maintain and offer solutions

Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions

Create standalone training modules for new or existing team members, as and when required

Provide coaching and feedback to trainees as part of their classroom learning experience

Maintain training records and scores achieved

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