BPO Customer Care Associate

Company

NTT DATA North America

Location

manila, metro manila

Type

Full-time

            These individuals have a working knowledge of one technical skill. 
They work on routine and non routine matters. 
They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance. 
Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience. 
Ensures accurate and timely completion of transactions to meet or exceed client SLAs. 
Works on preparation of SOPs / process transitions. 
They may regularly interact with customers and first line management. 
Takes escalated calls from providers/callers. 
Develops tactical and operational plans to achieve key milestones in the project. 
Ensures accurate and timely processing of transactions to meet or exceed client service level agreements. 
Identifies and resolves issues around nonstandard pending transactions. 
Typically req...
        

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BPO Customer Care Associate

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