Summary:
We are seeking a detail-oriented and customer-focused Bookings Clerk to join the team. The ideal candidate will have a passion for customer service and prior automotive industry experience.
Main Purpose of the Role:
The Bookings Clerk plays a critical role in delivering a professional service experience to customers by managing the booking process efficiently.
Key Responsibilities:
- Appointment Scheduling
- Customer Interaction
- Service Recommendations
- Confirmations and Reminders
- Documentation & Administration
- Coordination with Service Department
- Upselling & Cross-Selling
- Customer Satisfaction
- Training & Development
- Compliance
Minimum Requirements:
Senior Certific...