How You Will Contribute

As part of Ciena’s Blue Planet Global Support team, you will provide advanced post‑sales support for the Unified Assurance and Analytics (UAA) and Blue Planet product suite. You’ll serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.

Key Responsibilities

• Serve as the primary contact for Blue Planet customer cases, with a focus on UAA.
• Diagnose and resolve production and non‑production issues in collaboration with internal teams.
• Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
• Perform root cause analysis (RCA) and document resolutions and learnings.
• Share customer feedback with PLM and R&D to inform future product enhancements.
• Support occasional off‑hours or weekend activities; limited travel m...