What You’ll Be Responsible For
Billing & Finance Operations
- Process timesheets, expenses, and invoices accurately and within agreed timelines
- Ensure billing complies with accounting principles and invoice schedules
- Handle ad‑hoc billing requirements to meet client needs
- Provide Accounts Receivable (AR) support across APAC markets
- Perform month‑end activities within finance systems and manual records
- Support payroll and billing audits to ensure billed and paid amounts reconcile
Service Delivery & Performance
- Meet and exceed internal and external SLAs and KPIs
- Manage billing cases, emails, and operational queries across APAC accounts
- Prepare and analyse regular and ad‑hoc reports for management and stakeholders
- Continuously review, document, and improve billing and operational procedures
Stakeholder & Customer Focus