Description


Responsibilities:

• Follow established accounts receivable workflows to process billing and collection activities accurately and consistently.

• Review account variances, gather supporting documentation, and research issues to determine the cause of disputed balances.

• Address improper deductions by applying internal resolution steps and coordinating next actions to clear outstanding items.

• Communicate with customers regarding overdue invoices and work toward timely payment arrangements on open receivables.

• Handle dispute resolution efforts while maintaining accuracy and confidentiality with sensitive financial information.

• Partner with teams such as order entry, finance, controllership, cash application, and billing to resolve account issues efficiently.

• Prepare and submit requests related to cancellations, credits, and invoice rebills as needed to correct customer accounts.

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