UnifyCX is looking for an extraordinary Bilingual Spanish-English Customer Service Representative to join our motivated and ambitious team.

What Will You Do?

We are looking for proactive and results-oriented Bilingual Spanish - English Customer Service Representatives to join our team. In this vital role, you will focus on building strong relationships with our Spanish-speaking customers by addressing their concerns, providing solutions, and ensuring a high-quality customer experience. Your ability to communicate effectively in both Spanish and English will play a crucial part in enhancing customer satisfaction, promoting service loyalty, and reducing churn.

• Engage with Spanish-speaking customers to understand their concerns and provide solutions that encourage continued use of our services.
• Effectively handle escalated issues in both Spanish and English, offering prompt and satisfactory resolutions to build customer trust and loyalty.