**Description**
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a **Customer Service Representative (Bilingual Spanish)** working **on-site** in **Melbourne, Florida** , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
**What You’ll Be Doing**
In this role, you will be responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process.
**During a Typical Day, You’ll**
+ Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
+ Provide professional, grammatically c...