Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery
Educate users on how to use systems and applications more efficiently
Document and maintain Service Desk procedures
Various projects as assigned by Management
Work rotational weekend and evening shifts as required
Who You Are
Bilingual in French required
Post-Secondary education or Diploma in computer science or Information Technology