Responsibilities

Position Summary:

The Bilingual Restaurant Order Planner is primarily responsible for working with clients to ensure a continuous flow of communication with the restaurants in your portfolio and to manage the demand and the supply planning for these restaurants.

This role is a 12-month contract.


Position Responsibilities may include, but not limited to:

System/Restaurant Support

+ Provide direct support and communication to restaurants as needed

+ Manage customer relationships across a portfolio of restaurant

+ Respond to tickets and calls within assigned SLAs

+ First line of contact for all restaurant order related concerns

+ Triage, assign and close tickets.

+ Manage communication through Salesforce tickets, Finesse calls, ‘Message of the day’ and News Section posting in the MBSync Communication portal


+ Support the onboardi...