Perform quality reviews of system configurations and documentation completed by Plan Design Installation Administrators.
Communicate audit findings, trends, and recommendations to Plan Design teams and leadership.
Identify recurring issues and improvement opportunities through data analysis and trend reporting.
Stay informed of updates to policies, procedures, systems, and regulatory requirements.
Initiate and support process improvements to align team capabilities with current and future business needs.
Participate in calibration sessions to ensure consistency, accuracy, and alignment across quality reviews.
Provide post‑training and nesting support to new Quality Analysts, including peer audits, auditor reviews, question support, root cause analysis, and trend analysis.
Support rework investigations and contribute to initiatives aimed at reducing errors and rework rat...