Support patients and members at Teladoc Health as a Bilingual Patient and Member Support Representative. Answer inquiries via calls, emails, and chats while ensuring high customer satisfaction.
In this vital Tier 1 role, you will manage inquiries addressing issues and coordinating information about Teladoc Health services. Your outstanding telephonic communication skills will enable you to connect with our diverse member base. You will also need superior problem-solving capabilities to handle any crisis situations efficiently while working both independently and as part of a team.
Key Responsibilities:
• Manage inbound calls, emails, and chats effectively
• Address inquiries and resolve member issues with empathy
• Provide information about Teladoc Health services
• Coordinate queues and maintain organization in a busy environment
• Handle crisis situations with professionalism
Requirements:
• Bi-lingual in English and French
• Exceptional empathy for pati...