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Bilingual Operations Specialist

Company

0000050007 Royal Bank of Canada

Location

Montreal, Québec

Type

Full time

Job Description

What is the role?

As an Operations Specialist within the CARDs EAC Team your primary responsibility is providing professional, attentive, and accurate information on credit card policies and procedures to internal service partners over the phone. In addition to your phone role, you will also be expected to perform non phone fulfillment activities as we support our various partners in meeting Service Level Agreements. This is a full time and shift oriented role offering flexible work arrangements on a National Team. If you have strong communication skills, are inquisitive and looking for a fast-paced team environment, we want to hear from you!
 

What will you do? 

  • Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contact
  • Utilize all available resources to deliver accurate and efficient problem resolution
  • Demonstrate strong analytical skills coupled...
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