A results-driven and customer-focused Loyalty Renewal Specialist with expertise in mortgage renewals and retention strategies. Skilled in building strong client relationships, understanding customer needs, and providing tailored mortgage solutions that enhance satisfaction and loyalty. Demonstrates strong communication, negotiation, and problem-solving abilities to guide clients through the renewal process while ensuring compliance and achieving retention targets.

Job title: Bilingual mortgage retention Specialist

📅 Duration: 12-month contract

Remote position

Advantages
Work-Life Balance

Work Model: Remote

Team Culture: Be part of a great team known for its strong sense of community.

Responsibilities
· Manage inbound and outbound client interactions related to mortgage renewals

· Assess customer needs and recommend appropriate renewal options and solutions

· Retain existing clien...