Full‑time hybrid role based in Mexico City focused on supporting and improving Sales & Marketing systems—including ERP and CRM—within SoftwareOne’s digital transformation initiatives.

• Deliver engaging user trainings and create clear, easy‑to‑understand training materials.
• Identify user needs and translate them into targeted training and support activities.
• Support the rollout of new features with a strong focus on user readiness and adoption.
• Communicate release changes and updates across multiple countries and channels.
• Gather user feedback and translate insights into actionable improvements.
• Provide hyper‑care and first‑level support during and after system transitions.
• Collaborate closely with Product, Development, and global stakeholders to ensure smooth deployments.
• Contribute to change management efforts by guidin...