Overview

MiniMed is seeking an independent, talented Patient Services Representative to provide customer support to Norwegian users of our diabetes devices. The role is based in Watford on a hybrid basis, supporting a global team and ensuring an excellent customer experience.

Responsibilities

• Provides advice and support to customers, dealers, distributors and sales personnel, responding to product‑related questions and delivering safe and reliable technical support.
• Accurately and consistently documents customer feedback and troubleshooting completed on the call.
• Ensures on‑or‑above‑target compliance with call quality standards, and manages time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual key performance indicators (KPIs).
• Acts as a liaison between sales personnel and technical staff.

Qualifications

• Norwegian required, plus English (both w...