Location:

Austin, TX (Onsite)

Work Schedule:

Must be available for any 8-hour shift between 7 am and 7 pm. Strict adherence to attendance and performance metrics is required.

Role Overview:

We are seeking a dedicated and skilled Bilingual Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.

Key Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.


• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.


• Docume...