Job Description
This is an inbound customer service role. . It's a boutique-style, inbound call center. Our focus is to create an excellent member experience, which is much more valuable than making a sale. There is no churn and burn here, no cold calling or telemarketing.
We are seeking a dedicated team member who can provide exceptional customer service and support, including scheduled coverage as needed, to ensure smooth operations and customer satisfaction.
You will focus on:
• Identify customers' needs, clarify information, research customer issues, and provide solutions and /or alternatives.
• Seize the opportunity to promote services and benefits. It is essential that we remind members of the value of their membership and associated benefits and programs.
• Work to elevate our customer experience through all avenues. Build valuable relationships and interactions; engage members/customers by going the extra mile.

We are a company committed to creating d...