Are you fluent in Vietnamese and have a passion for helping others? Fusion CX in Manila seeks a Bilingual Customer Service Associate to assist healthcare members by guiding benefits, eligibility, and care options. This Manila job vacancy is ideal for detail-oriented, compassionate individuals ready to make a difference and provide outstanding support to Vietnamese-speaking members. If you are seeking Vietnamese jobs in Manila, apply now!
As a bilingual Customer Service Representative, you will provide translation and support to members, handling a variety of inbound calls regarding benefits, eligibility, access to care, and other related matters. You will assist with PCP changes, plan updates, payment processing, and claims, offering compassionate and personalized service. Occasionally, you will conduct outbound outreach for proactive support, ensuring each member’s interaction is positive and fully resolved.