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Bilingual Client Technical Support: French/English

Company

Interactive Brokers

Location

Vancouver, British Columbia

Type

Full-time

Responsibilities

:
  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android, and iOS)
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with focus on wide scale technical issues

    • Requirements:

  • Bachelor’s degree, preferred if in a technical field
  • 1+ years in client facing support role
  • 1+ years of experience working with Windows, and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative and desire to learn new skills/technologies and remain up to date with the l...

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