Job Summary

Receive a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) and resolve inquiries, handle complaints, and walk callers through the correct process according to their original request.

Responsibilities

• Maintain a quality standard on all phone calls received/made, guaranteeing a minimum overall average percentage of 85% according to the Call model to ensure compliance with all Compliance, State, and Federal regulations.
• Utilize all tools and resources available to proactively resolve customers’ concerns and prevent any further callbacks.
• Follow all adherence guidelines to achieve a minimum target of 95%.

Requirements

• High School Diploma; BA Degree preferred.
• Knowledge of Excellent Customer Service Techniques (Call Center based prefe...