Lead mission-critical BFSI application support as an experienced Application Support and Production Management Lead. Oversee operational excellence and seamless service delivery while engaging with key stakeholders.
We are looking for a skilled leader with over 8 years of experience in Application Support and Production Management in the Banking, Financial Services, and Insurance sector. Your strong expertise in ITIL processes, including Incident and Problem Management, will be essential for driving continuous improvement and ensuring stability. Collaboration with technology, business, and executive stakeholders is vital for this role.
Key Responsibilities:
• Oversee operational stability and service availability
• Engage in hands-on incident management and service restoration
• Conduct Root Cause Analysis for incident resolution
• Lead technical teams to enhance service delivery
• Communicate effectively with senior leadership
Requirements:
• 8+ years in App...