This is a 4-month contract position with a local authority, focused on delivering a targeted, customer-focused service as part of the Council’s Crisis Resilience Fund (CRF). The role is crucial in supporting residents experiencing or at risk of financial hardship. Responsibilities include administering crisis and housing-related payments, working with residents to maximize income, reduce expenditure, and build long-term financial resilience. The postholder will also contribute to the broader Benefits service delivery, including Housing Benefit, Council Tax Support, and debt prevention activities.
Responsibilities
Process applications for Crisis Support Payments and Housing-related payments accurately and in line with policy.
Make timely, well-reasoned decisions, prioritising urgent and vulner...