Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:

• Consistently provide professional, friendly, and engaging service
• Escort guests to their rooms, carry their luggage, messages, or other items throughout the hotel
• Ensure timely and efficient delivery or collection of luggage to/from guest rooms
• Help guests familiarize themselves with their room upon arrival (e.g., explaining how the thermostat works)
• Remain in the lobby after assisting with luggage to remain available for guest needs, under the guidance of the Assistant Head Concierge
• Inform guests about hotel facilities in a helpful and informative manner
• Provide information on local events, activities, and attractions
• Know and apply the technical and emotional LQA (Leading Quality Assurance) standards
• Commit to high service quality, discretion, and complete honesty