Greet the guest following the Sofitel standards, manage the taxi queue, and assist guests with luggage.
Provide a warm welcome and farewell to the guests, leading them to the right direction/ location (e.g. Reception)
Ensure that guest luggage and belongings are well recorded and promptly send/collected to/from the room
Assist with car/ hotel doors and guest luggage.
Ensure timely delivery of all guest luggage
Explain technology and features of guest rooms.
Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
Ensure knowledge of daily departing time of due-out guests and arrangements for taxi, shuttle arrangements and limousine services to the airport if required.
Co-ordinate VIP arrivals and departures.
Provide information pertaining to all hotel services, local places of ...