To anticipate all guest needs and handle all guest inquiries.
To participate in the effective day to day operation at the Bell service desk.
To have complete knowledge of the hotel products and services including room types, rates, relative features and facilities, food and beverage outlets, promotions, spa and health club and other properties.
To ensure lobby area is clean and tidy at all times.
To greet and acknowledge all guests welcoming them in a polite and friendly manner.
Assist guests with the luggage and provide a luggage storage service for guest.
To coordinate delivery of messages and other items to the guest room.
To assist guests who require special attention.
Complete all other shift duties as outlined on shift checklist.
To assist in ensuring that the transportation arrangements of the hotel work perfectly including the coordination of taxis, p...