Responsibilities

• Welcomes and provide any information and assistance to the guests and visitors whilst discreetly monitoring movement in the lobby and public areas
• Helps encourage guest loyalty by developing friendly and personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests needs and takes them into consideration
• Deals swiftly efficiently and sensitively to guest complaints and follows through
• Conveys the brand and hotel image through his/her irreproachable attitude
• Be aware of the location of the hotel and its environment and be able to direct the guest to and from the hotel
• Co-ordinate guest needs within the hotel
• Keep the guests informed about the formalities and any special conditions relating to their stay and the services available
• Handle phone calls and ensure the telephone is answered before the 3...