Lead the future of customer experience as the Journey Design & Service Lead at Bell. This management role combines journey design expertise with strategic service architecture to elevate user experiences in a hybrid format.
In this role, you will utilize advanced design methodologies such as Double Diamond and JTBD to shape impactful service blueprints that address customer needs. As a Journey Design & Service Lead, you will also leverage data-driven insights to inform prioritization and facilitate effective decision-making across various initiatives impacting 2026 at Bell.
Key Responsibilities:
• Oversee end-to-end journey design initiatives across various platforms
• Develop comprehensive service blueprints linking customer pain points
• Utilize data to guide prioritization within project scopes
• Collaborate on early shaping with insights to enhance decision quality
• Integrate AI tools to improve design efficacy and workflow
Requirements:
• Bachelor’s deg...