Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
Assure that every luggage is covered with a baggage claim tag.
Parking of guests and visitors vehicles in the designated hotel parking area.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Report any unusual occurrences or requests to the Concierge desk.
Be aware of the hotel accident Prevention Policies.
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
Maintains accurate records / documentation, as per operational and organizational requirements.
Responsible for lobby paging services under the supervision of Conci...