What You Bring At least 2 years experience as a Head Waiter in a 5-star hotel environment Banqueting and conferencing environment experience preferred Hospitality qualification advantageous Strong leadership and team supervision skills Ability to motivate and lead a team Experience in menu and food pairing Knowledge of cocktails, wines and other beverages advantageous Professional, well-groomed appearance Excellent communication, interpersonal and conflict resolution skills Proficiency in Microsoft Office and F&B operating systems Flexible availability for weekends, public holidays and evenings What You Will Do Supervise and coordinate all banquet and event service operations Lead and brief the banqueting team before each event Deliver 5-star guest service and resolve service issues professionally Monitor service quality, presentation and guest satisfaction throughout each event Ensure all banquet venues are clean, organised and correctly set up prior to each function Coordinate with k...