Summary of Responsibilities

• Keeps all necessary files and records to ensure that the department is efficiently run.
• Keeps follow-up files and records action, which has to be taken.
• Converts enquiries and provisional bookings into confirmed bookings.
• Enters all bookings into the conference and banqueting diary.
• Communicates regularly with clients by telephone, e-mail, and letters.
• Compiles event information sheets in accordance with Company Policy.
• Follows Company SOP.
• Adheres to the company credit policy and determines the method of payment for each event.
• Attends regular meetings with departmental managers to explain the detail of conference and banqueting bookings.
• Attends regular meetings with the Hotel Management to determine the success of bookings and the methods of approach.
• Prepares guest accounts in conjunction with the FOM in accordance with the company policies and proc...