BankOnBuffalo, ITM Agent
Clarence, NY (http://maps.google.com/maps?q=9865+Main+Street+Clarence+NY+USA+14031)






Job Type

Full-time

Description

An ITM Agent is responsible for providing exceptional customer service and support to clients through ITMs, contact center emails, and online/mobile banking messages for CNB’s Family of Banks. This includes assisting with transactions, troubleshooting issues, and answering inquiries.


Below is a list of essential functions for this position. Additional responsibilities may be assigned in the position.


KEY RESPONSIBILITIES

+ Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues related to banking services.

+ Accurately assist clients with various transactions, including deposits, withdrawals, and account inquiries, ensuring accuracy and efficiency through an ITM, contact center emails, ...