Key Responsibilities

Multi-Channel Revenue Reconciliation

• Reconcile daily ticket sales from 11 branch POS terminals (Ratality) against bank deposits
• Match online bookings to payment gateway settlement reports
• Reconcile third-party booking agents, aggregators, and travel agency payouts
• Verify commissions, net payments, and passenger manifests

Variance Investigation & Resolution

• Investigate cash shortages or overages at branch level
• Resolve discrepancies linked to delayed cash collections (e.g., armoured vehicle services)
• Track and reconcile:
  • Ticket cancellations and refunds
  • Passenger no-shows
  • Credit card chargebacks
• Identify delays between ticket sales and actual cash receipts

Systems Reconciliation (Sage & Ratality POS)

• Import and reconcile large volumes of POS t...