Efficiently and accurately handle all document and data requests from Law Enforcement Agencies (e.g., Police Force, ICAC, Customs & Excise, SFC), other regulators, and government departments, ensuring full compliance with legal and regulatory mandates.
Perform extensive and meticulous document retrieval from internal systems for all incoming inquiries.
Prepare and mail Bank Confirmation Documents to auditors.
Process customer requests for record retrieval and prepare corresponding mailings.
Conduct though data scanning and manage the secure uploading of requested documents and data to the appropriate external agencies.
Prepare professional, accurate, and concise written correspondence, including formal responses to complex queries and information requests from external authorities.