Join the Elk + Avenue Hotel as a Front Desk Supervisor in the stunning Banff location. This full-time role emphasizes guest service and teamwork, perfect for hospitality enthusiasts.
Your primary mission will be to ensure seamless front desk operations while delivering top-notch service to hotel guests. As a supervisor, you will guide the front office team, manage check-ins, and coordinate activities to enhance guest experiences. Optimal communication with departments is essential for addressing guest needs and complaints effectively.
Key Responsibilities:
• Supervise front desk procedures and administrative operations
• Welcome guests and monitor check-ins diligently
• Oversee staff training and ensure adherence to hotel standards
• Communicate with Housekeeping and Maintenance departments
• Resolve guest issues and enhance service recovery
Requirements:
• 2-5 years in hotel roles with supervisory experience
• Proficient communication skills for diverse i...