Manage sales originations, capture rates, customer satisfaction, and file quality in existing partnerships in the geographic footprint.
Serve as the primary relationship manager with existing partners in the footprint.
Lead managers in their footprint who are assigned to specific partnerships.
Lead teams of consults and relationship managers.
Manage daily and monthly processes for maximizing capture rates in existing partnership.
Maximize sales representative customer service as well as file quality for production originated in the footprint.
Serve as a director-level relationship manager to support the sales managers in fostering and maintaining business relationships with the business partners.
Manage escalations and issues in the product & pricing, administrative, disciplinary, etc. areas.