Key Responsibilities: • Coordinate first-mile pickups with 3P partners for FTL/LTL shipments. • Ensure timely appointment-based deliveries for Zepto, Blinkit, Swiggy Instamart, etc. • Follow up with transporters for vehicle placement and shipment movement. • Track shipments and handle delays, PODs, and escalations. • Coordinate with warehouse teams for smooth dispatch operations. • Provide timely updates to category POCs and internal stakeholders. • Maintain daily shipment trackers and MIS reports. • Handle urgent operational issues with ownership and quick resolution. Key Skills to Evaluate: • Follow-up & coordination skills • Vendor/Transporter management • Communication & escalation handling • Time management • Excel & reporting knowledge • Stakeholder management • Problem-solving ability under pressure