Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on‑prem with AWS Connect.

Location: Remote (Canada/US)

Required Start Date: ASAP

Required End Date: 6 months + renew

Type: Contract

Total Hours Approved Per Role: 40h/week

Rate: Open based on expectations but target rate is $75‑95/hr C2C

• Design and configure Amazon Connect solutions to meet business requirements. Including onni‑channel contact flows, routing and queues, prompts, user management etc.
• Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
• Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the...