Lead the design, implementation, and continuous improvement of business processes across retail operations, supply chain, and support functions
Establish standardized operating procedures (SOPs), workflows, and governance frameworks
Drive Lean, Six Sigma, or similar methodologies to eliminate inefficiencies and optimize productivity
Identify process gaps and implement scalable solutions aligned with business growth
Operational Build & Ground Execution
Work closely with operations teams on the ground (stores, warehouses, distribution) to understand real-time challenges and implement practical solutions
Lead the setup and optimization of new business units, store networks, or operational functions from scratch
Ensure processes are executable, sustainable, and aligned with actual field conditions