Job Summary: We are seeking a highly skilled Avaya ACM Specialist with extensive experience in IVR systems, call flows, vectors, and adjunct routing. The ideal candidate will possess strong hands-on knowledge of Avaya Aura, Avaya ACM, Avaya Session Manager, and QoS configurations. This role requires exceptional troubleshooting, analytical skills, and communication capabilities to support complex multi-layered network environments and call center operations.

Key Responsibilities:

• Perform requirement analysis and provide technical expertise in Avaya ACM, IVR, and adjunct routing.


• Develop, implement, and troubleshoot call flows, vectors, and system architecture.


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