AV Service Coordinator
Location: Andover, MA (Hybrid)
Department: Audiovisual
Reports To: Manager of Technical Services
About the Role
We are seeking a highly organized and customer-focused AV Service Coordinator to join our Audiovisual team in Andover, MA. This is a hybrid role, offering a mix of in-office collaboration and remote flexibility.
In this position, you will serve as the central hub for managing service requests, supporting clients, and ensuring all tickets and service activities are handled efficiently and accurately. This role is perfect for someone who thrives in a fast-paced, detail-oriented environment and enjoys both customer interaction and operational coordination.
Key Responsibilities

+ Receive, log, and manage service requests from clients and internal teams

+ Create and track service tickets to ensure timely completion and SLA compliance

+ Assign technicians and subcontractors to service tickets

+ Generate...