Schedules customers’ service appointments requests & share with service advisors for effective & efficient customer service.
Attends customers’ upon arrival to reception area & greet them with a smile as a part of customer care steps.
Inspect customers’ vehicles (scratches, dents or any remarks) in their attendance to fill the check list sheet, which in turn, shall be acknowledged & signed by the customer.
Performs some service advisors’ clerical works to utilize their time serving more customers the best way.
Attends Service Advisors’ training programs to improve skills & competencies.
Acts as a service advisor whenever shortfall takes place at reception.
Requirements
Proficiency in MS Office (Word, Excel, Outlook)
2–3 years of experience in the automotive service department